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Welcome to the assistance area

How we can help you?

My Account
My Account
Find out how to manage your account, create a new one or change your information.
Orders
Orders
Find out how to place an order and how to check the status from your account.
Payments and invoices
Payments and invoices
Find out what payment methods are available on our website and what purchasing options you can choose from.
Returns
Returns
The return procedure is simple: find out the steps and frequently asked questions.
Shipping & Delivery
Shipping & Delivery
Shipping, tracking and delivery information.
Useful info
Useful info
Here is some useful information to know.

Frequently asked questions (FAQ)

For order exceeding €49,00, shipping is always free; for orders below €49,00 express shipping (24-48 hours) has a fixed cost of € 7.90
Customs clearance costs ARE NOT INCLUDED IN THE SHIPPING COSTS. Any customs  clearance costs are entirely borne by the recipient of the pack and they are calculated directly by the local customs, based on the value of the order.
 We use different couriers (SDA Gruppo Poste Impresa, Bartolini). According to the destination of the parcel, we choose the fastest one.
It takes 48-72 hours for Basilicata, Calabria and other Islands, for the rest of Italy it takes 24-48 hours. For Europe, approximately 7-10 days and for the rest of the world approximately 10-15 days.
Yes, you may indicate another delivery address in your account and select it at the time of your order.
If you are not at home, the courier will pass by twice. Then you will have to call us to get your parcel cleared. In case you do not get your pack it may be sent us again to us.
Yes, after we have sent your order, the courier will send you an e-mail with a link and you will be able to track the shipment directly by yourself.
When the courier delivers the parcel please check that: a) the package is intact, wet or without visible damages; 
b) the number of parcels delivered is the same as the number indicated on the receipt. 
Complaints should be made to the vector himself, otherwise the product will be considered as correctly delivered.
We ship the order as soon as the payment appears on our bank account. Usually, this operation takes from 1 to 3 working days.
Yes, the email address for making an order is [email protected]. For orders by telephone please call our Customer Service: at +39 081 551 7090. In all cases we recommend you to indicate the exact name and code of the product(s), the shipping address, your phone number and the method of payment you chose. In case of email or fax orders you will be contacted by our operators to verify your personal information.
Yes, to do so, contact our Customer Service as soon as possible. Please call +39 081 551 7090, or send an email to [email protected].
Yes, if you wish to return one or more products please follow the procedure described on our Goods Return Policy page.
You can choose Bank transfer, Amazon Pay, Nexi Xpay, Scalapay, PayPal, Postepay and cash on delivery.

Only if the cost of your order is less than 200,00€, an additional charge of 3,90€ is applied. Otherwise, cash on delivery applies no additional charges. Please note that payments with cash on delivery are available only for delivery in Italy.
You can check our bank information on the page Methods of Payment.
Please follow the procedure clicking here: Forgot your password?
No, you can also buy as a guest.