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Terms & Conditions


  1. INTRODUCTION   

Russo Raffaele.it di Russo Raffaele & C. Sas located in via Ferrante Imparato 198 (CM2) - 80146 Naples - VAT number 08873151214, is the owner and provides access to the website Russoraffaele, selling its products according to the following General Terms of Use and Sales, in observance of the legislative decree 206/05 of Consumer Code.

 

  2. INFORMATION ON PRODUCTS   

Russoraffaele offers a selection of products divided into categories. Each product was photographed and provided with a technical data sheet in which dimensions, characteristics, material and price (tax included) are set out.

Since the website products assortment is being constantly updated, in case of specific requests please contact:

Customer service: +39 081 5517090 (extension 1) Or email us at info.vendite@russoraffaele.it for availability and assistance.

 

  3. MAKE AN ORDER   

To make an order on our website Russoraffaele, customers will have to follow an easy three-steps procedure:

   -  Add wished product(s) to cart ;

   -  Insert user name and password into the form fields to log in or buy as guest customer without registration;

   -  Choose a Method of payment.

Once chosen a  Method of Payment , customers will have to proceed to payment according to the method selected.

The sales contract is perfected at the reception of the customer’s payment for the order.

In any way the cancellation of the order is possible within times and terms described at point 4 below.

 

  4. ORDER CANCELLATION   

Customers can at any time cancel their order after having confirmed the purchase of products on our website by sending an email to amministrazione@russoraffaele.

If payment has already been sent, Russoraffaele will return your money without any penalty within 3-4 working days (banking technical times) from the day of cancellation.

Please communicate the cancellation of orders as soon as possible, thus avoiding the shipping of products.

 

  5. PRICES   

These General trading terms only refer to contractual relations between customers of the website Russoraffaele and the seller.

Selling prices indicated on the website are expressed in euros (€) and include taxes (VAT) but do not include transport and shipping expenses. Transport expenses are always charged on the customer and they are indicated at the end of each order as additional charge. For information about transport expenses please check our Delivery Information.

Russoraffaele reserves the right to modify prices at any time, but will nevertheless always apply prices indicated on the website at the moment of the order.

In case of display of wrong and/or unbalanced wages for whatever reasons (informatics bug, manual error, technical error…), the order will be cancelled even in case of initial validation, and the sent payment will be returned without any penalty.

 

  6. AVAILABILITY   

Normally all products displayed on Russoraffaele website are available for purchase, complying with our affectionate customers’ demands.

In case the product ordered is not available, Russoraffaele will contact the customer via e-mail within 1 day from the date of the order (Saturdays, Sundays and holidays are not included) to inform him about the time required for the delivery of the product purchased.

In case the unavailability of the product is permanent because the item is out of production, Russoraffaele will offer another product of equivalent price and quality. In case of refusal, customers will be refunded.

 

  7. DELIVERIES   

Items purchased on our website can be delivered to all Italy – islands included – Europe and the rest of the World with times and methods which are different according to destination, weight and volume of packaging, in collaboration with Bartolini and SDA express courier (Poste Italiane group).

For further information, please check the  Delivery information  on our website.

Products will be delivered to the address indicated at the moment of the order. In case of urgent variations  please call:

Customer service: +39 081 5517090 (extension 1).