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Goods Return Policy

To return one or more items just fill in the e-commerce return form and insert it into the parcel. The form needs to be previously sent via email to: amministrazione@russoraffaele.it. We will not accept parcels we have received no notice of.

 

CLICK HERE TO DOWNLOAD THE RETURN FORM

 

Withdrawal and Returning rights are ruled by the following mandatory conditions:

  • you cannot benefit from returning rights if you are purchasing custom made, personalized products, or handicrafts products;​
  • the good you are returning needs to be intact and provided with its original packaging (if any); for clothing, this means also the plastic envelope/bag, cardboard, plastic collar.
  • shipping expenses for the returning are charged on the customer;
  • the shipment, until it is received by our warehouse, lies completely under the responsibility of the customer.

 

If you did not like the product(s) or you simply changed your mind:

  • In case you changed your mind about a product, if you had the free shipment, and the difference between the purchase and the returned products is less than 77,00, you will have to pay for the shipment.
  • You will be charged with the shipping costs for the returning of the product itself. The shipment of the returned good has to be effected within 14 days from the day of reception. As provided for by legislative decree n. 206/2005 and amended by legislative decree 21/2014, if the customer is a consumer (that is, a physical person who purchases goods for reasons unrelated to his professional activity, and therefore does not indicate in the purchase form any VAT number), he has the right to terminate the purchase contract for whatever reasons, without any penalty.
  • Please make sure you include the original receipt with original bill or a note with your order number.
  • Carefully pack the item in order to avoid damages during transport. Use the original package, removing the labels of the previous shipping.
  • Ship the parcel to: RussoRaffaele.it Via Ferrante Imparato 198 (CM2), 80146 Naples (Na) - Italy (Keep the receipt of the shipment of your parcel in case it was lost).

 

Wrong product, broken or with faults:

  • If you are returning a product because of some mistake of ours, or because the item is damaged, has a fault or is different from the one you ordered, and it was not possible to repair it or substitute it, you will be refunded the price of the item, the shipping fees and those for returning the item.
  • IMPORTANT in order to start the return procedure send us via e-mail the pictures of the items you wish to return at the address: amministrazione@russoraffaele.it.
  • You will be charged with the shipping costs for the returning of the product itself. The shipment of the returned good has to be effected within 14 days from the day of reception. As provided for by legislative decree n. 206/2005 and amended by legislative decree 21/2014, if the customer is a consumer (that is, a physical person who purchases goods for reasons unrelated to his professional activity, and therefore does not indicate in the purchase form any VAT number), he has the right to terminate the purchase contract for whatever reasons, without any penalty.
  • Please make sure you include the original receipt with original bill or a note with your order number.
  • Carefully pack the item in order to avoid damages during transport. If possible, use the original package, removing the labels of the previous shipping.
  • You will receive a confirmation e-mail with the schedule code and the date and details of the collection of the parcel.
  • Il The courier will come to collect the parcel at the address you indicated, and will stick the label to the parcel.(Keep the receipt of the shipment of your parcel in case it was lost).
  • From now on it is no longer possible to cancle or modify your return.

 

Refunding of your returned purchase:
After our warehouse will have received your returned parcel and made sure all the requirements have been respected (integrity of the product), we will submit your refunding. 

 

IMPORTANT: Times for refunding depend on the method of payment applied.

  • Purchase with credit card or prepaid credit card: the time to receive the refunding depends on the Banking House which released the card. We guarantee you you will not be penalized in terms of bank interests.
  • Purchase with PayPal: the refunding will be available within 24 hours from our confirmation email.
  • Purchase with Bank Transfer: the time required for the refunding to be available depends on the Banking House. Expenses charged on the customer for the bank transfer are not refunded.
  • Cash on Delivery: the customer will be asked for his bank routing number in order to transfer him the money.